キャンセルポリシー

Last updated: 15/10/2026

Billing

  • Flexible Representation: $1,959 onboarding + $189/month, billed monthly.
  • Standard Representation: $3,449 first year, then $2,149/year, billed annually.
  • Premium Representation: $9,349/year, billed annually.
  • All plans: Auto-renew unless cancelled in accordance with this policy. Payments are processed securely by Shopify.

Monthly plan (Flexible Representation only)

  • Cancel any time. Cancellation takes effect at the end of the current billing month; no refund for that month.
  • The $1,959 onboarding fee is not refundable.

Annual plans (Standard and Premium Representation only)

  • 12-month term. Cancel with 30 days’ written notice before the renewal date. Cancellation stops the next renewal; the current year is not refunded.

How to cancel (all plans)

  • Via your Shopify account, or by written request to EFA.

Pausing (all plans)

  • Subscriptions cannot be paused. A subscription is either active or cancelled.

Effect of cancellation (all plans)

  • All services end on the effective cancellation date. No refunds or credits for unused time.

Failed payments (all plans)

  • If a payment fails, services stop until the payment is resolved.

Events

  • Standard and Premium Representation only: Free for active members; registration on our website is mandatory.
  • Flexible Representation only: Not included.

Australian Consumer Law

Nothing in this policy excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded.